Shipping policy

Thank you for shopping with Bramble. Each order is carefully prepared and packed before being sent on its way to you.

Processing Times

As many of our products are handmade, personalised or made to order, processing times can vary depending on the item purchased.

Ready-made items: usually dispatched within 2–4 working days.
Personalised items: usually dispatched within 5–7 working days.
Bespoke/custom-designed items: please allow approximately 7–10 working days for your order to be designed, created and prepared for dispatch.

During particularly busy periods, processing times may occasionally be slightly longer.

Working days are Monday to Friday, excluding UK bank holidays.

UK Delivery

Orders are currently shipped within the United Kingdom.

Delivery times shown at checkout are estimates and begin once your order has been dispatched.

Please remember that processing time and delivery time are separate. For example, a personalised product may take several working days to create before it is handed over to the delivery carrier.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Where possible, multiple items ordered together will be packaged and shipped together.

Tracking

If tracking is available for your chosen delivery service, your tracking information will be provided once your order has been dispatched.

Delivery Delays

Once an order has been handed over to the delivery carrier, occasional delays may occur that are outside Bramble's control.

If your parcel has not arrived within a reasonable period after dispatch, please contact us and we will do our best to help.

Incorrect Delivery Address

Please check your delivery address carefully before completing your order.

Bramble cannot be held responsible for parcels that are delayed, lost or returned because an incorrect or incomplete address was provided at checkout.

If you notice a mistake in your address, please contact us as soon as possible. If your order has not yet been dispatched, we will do our best to update it.

Lost or Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible and include:

Your order number
A description of the problem
Clear photographs of the damaged item
Photographs of the outer packaging where possible

Please keep the item and packaging until the issue has been resolved.

If you believe your parcel has been lost in transit, please contact us and we will investigate the delivery with the carrier.

Personalised & Bespoke Orders

Please ensure that all names, wording, spellings and other personalisation details are correct when placing your order.

Orders are created using the information provided by the customer, so Bramble cannot accept responsibility for spelling or information supplied incorrectly at checkout.